Shipping Policy
Thank you for choosing OVA NATURELLE for your hair care needs. Below is our shipping policy to ensure transparency and provide you with all the necessary details about how we deliver your order.
Shipping Rates and Delivery Times
We offeeerteh following shipping options:
Standard Shipping:
- Estimated delivery:
- Cost: Calculated at Checkout
Expedited Shipping:
- Estimated delivery:
- Cost: Calculated at Checkout
International Shipping:
- Delivery times vary depending on the destination (typically 7-14 business days).
- Cost: Calculated at Checkout
Customers are responsible for any customs duties or taxes that may apply.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our carrier/courier's website.
Shipping Restrictions
- We currently ship to Canada, United States of America, United Kingdom, and Ireland. We are working on serving the rest of the countries.
- Please ensure your shipping address is correct at the time of checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Lost, Stolen, or Damaged Packages
- Lost or Stolen Packages: We are not responsible for packages marked as delivered but not received. Please contact teh carrier/courier directly to file a claim.
- Damaged Packages: If your package arrives damaged, please contact us with 7 days of delivery with photos of teh damage. We will work with you to resolve the issue.
Delivery Delays:
While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier/courier delays, or holidays may cause delays. We appreciate your understanding and patience.