Return and Refund Policy
Thank you for shopping with OVA NATURELLE. We value your satisfaction and are committed to providing quality hair care products. Please review our return and refund policy below:
Eligibility For Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Refundable Items
The following items are not eligible for return:
- Opened or used products.
- Items marked as "Final Sale" or Non-Refundable" at the time of pruchase.
- Gift cards or promotional items.
Return Process
- Contact Us: Email us at ovanaturelle@gmail.com with your order number and reason for the return.
- Approval: If your return is approved, we will provide instructions and a return shipping address.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method.
Refund Policy
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
- Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. Include photos of the damaged item and your order details. We will replace teh item or issue a full refund, including shipping costs.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please email us at ovanaturelle@gmail.com